Please allow up to one week for us to process and ship your order.
Most of the time it is less than that!
You will be sent an email when your order has been received by us.
You will then receive an email when your order has been shipped.
We ship through the US postal service only.
There are NO Next day or 2nd day shipping options.
Our shipping charges are reflective of what we pay.
All handling charges are included in the shipping rates.
|Shipping in the US All States and Territories|
International Shipping Charges!
We Do not ship anything with glass out of the US.
We only use Priority Mail to ship out of the US.
Priority Mail Flat Rate!
We ship in Priority Mail Envelopes. One size for all things.
4 lb weight limit applies per Envelope.
We can fit 4 to 5 patterns with kits per Envelope.
|Shipping to: Canada, Mexico|
Please be aware that there may be Customs charges.
The charges vary from country to country.
|Shipping to: Australia, Austria, Bahamas, Belgium, China, Costa Rica, Czech Republic, Denmark, Egypt, Finland, France, Germany, Greenland, Hong Kong, Hungary, Iceland, Japan, Italy, Jamaica, Netherlands, New Zealand, Norway, Peru, Philippines, Poland, Portugal, Puerto Rico, Russia, Spain, Sweden, Switzerland, Thailand, Taiwan, Turkey, United Kingdom, Ukraine, Virgin Islands|
Refund and Return Policies!
Please try contacting us by email before returning items.
If you wish to return an item for a refund, it must be in the original packaging and patterns must not be folded. Folded patterns will not be refunded.
We do not pay for additional shipping charges for returning items.
If you think that you have received the wrong item, or are missing items, please email us with the problem, and we will try and fix the issue whatever it may be.
Electronic goods or Downloaded goods.
There are NO REFUNDS on downloaded goods!
Please use the test before you buy options that are available before you purchase a downloadable goods item.
You must have a color printer to print most of the patterns that we offer.
If it is listed as a pattern, then it will come with instructions.
If it is listed as a graph, then it does not come with instructions.